Shipping Policy — Charmese

Last updated: June 28, 2026

At Charmese, we believe your wellness journey shouldn't start with a long wait. Every order is handled with care so your products reach you as quickly as possible — sealed and ready to use. This Shipping Policy describes our timeframes, processes and responsibilities in accordance with the consumer protection laws that apply in your country or region.

1. Order Processing

All orders are normally processed within 1 to 2 business days after payment is confirmed.

• Orders placed Monday through Friday are processed the same or the next business day.

• Orders placed on weekends or U.S. public holidays begin processing on the next business day.

• During high-demand periods — such as sales, product launches or major holidays — processing may take up to 4 business days. We will keep you informed.

2. How We Fulfill Orders (Dropshipping)

Charmese works with a direct-ship (dropshipping) model. This means products are shipped directly by our fulfillment partners, who may be located in a country different from yours. As a result, international delivery times may be longer than those of traditional local stores and may be subject to customs processing. Orders with multiple items may arrive in separate packages. We recommend following the tracking information provided after your order ships.

3. Shipping and Delivery Times

United States. U.S. orders are shipped via national carriers (e.g., USPS). Estimated delivery after shipment:

• Standard Shipping: 3 to 5 business days.

• Express Shipping: 1 to 3 business days (where available).

International Orders. Most international orders arrive within 5 to 10 business days after shipment, depending on the destination country and customs processing. Because we work with global suppliers, some destinations may take between 15 and 45 business days.

Shipping rates and available methods for your address are shown at checkout before you complete your purchase.

Note: delivery estimates are not guaranteed. Carrier delays, weather conditions or customs processes may affect transit times.

4. Tracking and Shipping Notifications

Once your order ships, you will receive a shipping confirmation email with your tracking number. What to expect:

• Tracking links become active within 24 to 72 hours after shipment.

• If your tracking has not updated after 72 hours, contact us — we'll be happy to look into it.

• Check your spam or promotions folder if you haven't received the confirmation email.

5. Shipping Delays

We do everything we can to meet delivery timeframes, but some delays are beyond our control. Charmese is not responsible for delays caused by:

• Carrier disruptions or service failures.

• Severe weather or natural events.

• Customs or import processing (international orders).

• Incorrect or incomplete shipping information provided at checkout.

This limitation does not affect the statutory consumer rights provided by the law of your country, which always prevail.

6. Duties and Import Taxes

Any import duties, customs fees or taxes are the sole responsibility of the customer and vary by destination country. Unless stated otherwise at checkout, Charmese does not include these charges in product or shipping prices and is not responsible for them.

7. Shipping Address Accuracy

Please double-check your shipping address before completing your purchase. Charmese is not responsible for packages delivered to incorrect addresses provided at checkout.

• If you notice an address error after placing your order, contact us immediately at support@charmese.com — we'll do our best to update it before the order ships.

8. Lost or Damaged Packages

If your order arrives damaged or you believe it was lost in transit, contact us so we can resolve it.

• Include your order number and a photo of any damaged packaging.

• We'll work with you to resolve the issue — through a replacement, a refund or store credit, as appropriate.

• If tracking confirms delivery, the order is considered complete. Charmese is not responsible for packages misplaced or stolen after the carrier confirms delivery; in such cases, we recommend contacting local authorities and the carrier.

9. Consumer Rights by Region

Nothing in this Shipping Policy restricts or excludes the rights you have as a consumer under the law of your country, including, among others: applicable U.S. federal and state consumer protection laws (including the FTC Mail, Internet, or Telephone Order Merchandise Rule); consumer protection legislation in Canada; Directive 2011/83/EU (European Union); the Consumer Rights Act 2015 (United Kingdom); the Australian Consumer Law — ACL (Australia); and the Consumer Defense Code — Law No. 8,078/1990 (Brazil). In the event of a conflict, the local law most favorable to the consumer prevails. For returns and refunds, please see our Refund Policy.

10. Questions About Your Order

Our customer service team is ready to help. Contact us and we'll reply within 2 business days.

Email: support@charmese.com

Phone/SMS: +1 (505) 532-5860

Hours: Monday–Friday, 9:00 AM–6:00 PM (Mountain Time)