Get in Touch — Charmese

We serve customers worldwide. If you have questions about orders, products, policies or anything else, our team is here to help. We reply within 2 business days.

Business Details

Trade name: Charmese

Website: charmese.com

Email (primary): support@charmese.com

Phone/SMS: +1 (505) 532-5860

Business hours: Monday–Friday, 9:00 AM–6:00 PM (Mountain Time)

Customers in other time zones can email us at any time. We will reply within the next business day.

Mailing Address

Charmese

500 4th St NW, Ste 102

Albuquerque, NM 87102

United States

Please note: this is our mailing address only. Do not send returns here unless instructed by our team.

Before Contacting Us

Check whether your question is already answered in our policies:

• Refund Policy — refunds, exchanges, cancellations and rights by country.

• Shipping Policy — delivery times, tracking, customs and international shipping.

• Privacy Policy — how we handle your personal data (CCPA, GDPR, PIPEDA and others).

• Terms of Service — general terms of use and sale.

• Legal Notice — legal and regulatory information.

Order Tracking

You will receive an email with your tracking number as soon as your order ships. Tracking links can take 24 to 72 hours to activate in the carrier's system. If you can't find the email, please check your spam folder. For questions about your order status, include your order number when you contact us.

Please note: because we ship directly from global suppliers (dropshipping), international delivery times may range from 15 to 45 business days for some destinations. We appreciate your patience and recommend following your tracking updates.

Privacy and Personal Data Requests

To exercise your privacy rights — such as access, correction, deletion or portability of your data (under the CCPA/CPRA, GDPR, PIPEDA, LGPD or any other applicable law) — email support@charmese.com with the subject line "Privacy Request" and state your country (and U.S. state, if applicable) of residence.

Copyright Notices (DMCA)

If you believe any content on our site infringes your copyright, send a notice to support@charmese.com with the subject line "DMCA Notice", including a description of the copyrighted work, the location of the infringing content, your contact details, a statement of good-faith belief, and your physical or electronic signature.

Legal Requests

For requests from legal, regulatory or judicial authorities, contact support@charmese.com with the subject line "Legal Request".